What methods of payment can I use?
We will accept MasterCard, PayPal, Visa and After Pay when paying for online orders.

Am I able to either change or cancel my order after it's been placed?
After your order is placed it can't be cancelled as you’ve order a personalised product and production begins immediately.

Am I able to have more than one name per sheet of labels?
Our production process only allows for one name per order.  If the labels are for a family, we suggest using the surname only.

Is the label preview accurate?
Colours may vary slightly as to what you see in the preview image of your order due to monitor and device setup and resolution.  Font size may vary depending on the number of characters in the label name.

Will I be contacted after my order has been dispatched?
Yes, we contact all of our customers after dispatching their orders by sending out a confirmation email.

Is Express Delivery available if I want my goods faster?
Yes, we also offer Express Delivery, although the rate is higher than Standard Delivery. Please check out our Shipping & Delivery page to find out more. 

Am I expected to pay any customs fees or duties?
For orders being shipped outside of Australia, customs duties and fees or import taxes may be incurred from the destination country.

When will I get my order after it has been placed? 
We generally try to have orders dispatched within *1 to 2 days (*over peak periods orders do take longer). Where you are based will determine how long it will take to have your order delivered. To find out estimated days for delivery please check out our Shipping & Delivery information.

How much will I have to pay for delivery?
Our Shipping & Delivery page outlines the costs for Regular Delivery and Express Delivery.

I am having difficulties placing an order, what should I do?
If you are having difficulties placing an order, please contact our support team at info@mrslabels.com.au.

I can't remember my password, what should I do?
When you go to log in, you will be able to reset your password. Just look for the words "Forgotten your password" and follow the prompts.